Don’t touch Qapacity, they do not keep their word!

Looking around recently for anywhere that was offering a free Facebook advertising coupon (I thought it time to test the water), I came across qapacity.com. Qapacity were offering a free coupon for the region in which I live – so I thought, why not. Lets give them a try – it actually looked like quite a nice site and I thought a profile might be useful for backlinks.

So, I registered an account – fine, no problems, filled part of the profile in, and linked to my Facebook account as per the conditions of the offer. The site then tells you it would be a couple of days before receiving the coupon. Nothing, so, as per their instructions I mailed them to ask where it was. This was the email exchange that followed…

On Fri, Aug 13, 2010 at 12:43 PM, Me <me@mydomain.com> wrote:

Hi,
I joined on the 6th and have not as yet received my Facebook coupon after linking my account. Could you help me with this please?
Thanks and regards
Me

From: Qapacity Support [mailto:helpdesk@qapacity.com]
Sent: 16 August 2010 11:17
To: me@mydomain.com
Cc: help@qapacity.com
Subject: Re: Facebook Coupon

Dear user,

We are writing to let you know that your Qapacity account has been marked as ineligible to receive the Facebook Ads code due to a violation of one or more of our terms of service related to your usage of the platform.

You can read our terms of service here: http://qapacity.com/pages/termsofservice/

If you have additional questions or concerns not addressed by our policies or help center, you can contact support by replying to this email.

Sincerely,
The Qapacity Team

On Fri, Aug 16, 2010 at 12:26 PM, Me <me@mydomain.com> wrote:

To the best of my knowledge, and having read your terms of service do not believe I have violated them.
Can you please elaborate?

I received no response – so disconnected the site from my Facebook account and closed the Account…

Followed up with….

From: Me [me@mydomain.com.com]
Sent: 27 August 2010 14:52
To: ‘Qapacity’Subject: RE: Your Qapacity account has been closed

I was interested in and liked the site. I was eligible for the Facebook coupon living in Spain. But, someone from there told me I was not eligible as I had breached your terms and conditions (without detail). I was SURE I had not, and when I asked specifically why I received no reply.

Doesn’t leave the best of impressions does it.

Again, no response. So followed up today with this post, and the following email.

From: Me [me@mydomain.com]
Sent: 01 September 2010 11:31
To: ‘feedback@qapacity.com’
Cc: ‘Qapacity Support’
Subject: FW: Your Qapacity account has been closed
So – to add insult to injury you do not reply to this either….

Hope you  appreciate  the following blog post. http://www.scorched-earth.com/qapacity/

Enjoy….

In summary….

1. I do not believe I broke any terms & conditions
2. They failed to explain if as they claimed I had how
3. They failed to respond to anything at all
4. They clearly have no concept of customer service and don’t give flying fcuk about their users…
5. I have to wonder if they had any intention of ever sending out the coupon

Qapacity: You’ll never get anywhere if you don’t treat your users better – and keep your promises!

Related posts:

1. Is Facebook telling lies?
2. Free merchant account at Moneybookers
3. PeopleString – can you actually make money from a social network site?